Is US Service Animals Legit? Straight From the Horse’s Mouth

US Service Animals is a popular online ESA letter provider advertising documentation that is seemingly written by lawyers and approved by mental health professionals. But in an industry filled with sketchy operators and overhyped promises, it’s fair to ask: Is US Service Animals legit?

To find the answer, we scoured every corner of the web for US Service Animals reviews from real users. Our goal? To strip away the sales talk and figure out whether it’s a trustworthy option or just another ESA letter mill. See what we found and learn all you need to know before making a decision for your ESA letter needs.

Is US Service Animals Legit for ESA Letters?—4 Key Factors Reviewed

For our US Service Animals review, we’ve examined the company across four key areas that matter most when choosing an ESA letter service. We’ve explored the service’s official offer and analyzed up-to-date user experiences to give you the complete picture of what you can expect. Here’s what we’ll be covering:

1. ESA letter process
2. Registration & other offers
3. Refund policy & value for money
4. Customer service

ESA Letter Process

US Service Animals offers a straightforward process for obtaining an ESA letter for housing, involving three main steps:

1. Calling the service directly or filling out a contact form to begin your application
2. Consulting with a licensed mental health professional (LMHP)
3. Receiving your ESA letter via email (if approved)

At first glance, this process checks the right boxes when it comes to legal requirements. ESA letters need to come after a real medical evaluation by an LMHP, not just a quick form—and it’s good to see that US Service Animals includes that step. Cutting corners here can lead to serious issues, like being denied housing or evicted.

That said, the actual experience seems to be hit or miss. Sure, many customers said the process was smooth and the agents were helpful. Some even vouched for the letter’s legitimacy by mentioning that it was accepted by their apartment.

But not everyone had such a good time. We encountered several customers who criticized the consultation quality, product delivery, and overall transparency. The complaints were mainly focused on the interaction with the professionals:

• Several users felt the calls were rushed and impersonal, leading to rejections from landlords for lacking necessary details
• One reviewer said their therapist seemed uninterested and denied them after a brief 3-minute chat
• Another claimed they were sent a certificate without ever speaking to a doctor, which may spark concerns about the legitimacy of the evaluation process

Registration & Other Offers

When it comes to offering real ESA letters through LMHPs, US Service Animals is a legit website. But what seems to hurt the service’s credibility is all the extra offers that have no real legal value.

A big chunk of the official website is focused on selling “registration” services for emotional support animals. These packages include:

• An ID card for your animal
• A registration number and certificate
• Lifetime enrollment in what the platform calls the “official US Service and Support Animal Registry Database”

On the surface, this may sound like you’re getting a fancy deal, complete with other accessories like ESA vests, collar tags, and leashes. But here’s the thing—there’s no official government registry for ESAs. 

The Fair Housing Act (FHA)—the primary federal law for ESAs—clearly states that registration, ID cards, certificates, or vests don’t protect the rights of ESA owners in housing. The only paperwork that gives your ESA any legal weight is a legitimate letter from an LMHP.

The company’s fine print and educational resources acknowledge as much, stating that registration alone won’t grant you federal protections. Still, because the marketing is heavily focused on promoting these packages, some customers may walk away thinking they’ve just secured legal protection… when they haven’t.

And based on user reviews for USServiceAnimals.org, many people feel the same way. After purchasing the registration package, users were disappointed to discover that there’s no such thing and that the registry held no legal value.

Value for Money & Refund Policy

The company doesn’t advertise the cost for the actual ESA letter, but comments from buyers generally quote a number between $100 and $200 per consultation. However, a couple of other fees are more prominently displayed on the site:

When you add up the cost of registration, professional consultation, and rush fees, you could be spending over $250, and possibly even more. That puts US Service Animals on the pricier side in a market where many services now offer transparent, all-in pricing with no surprises.

And unfortunately, surprise costs are something people have flagged. For example, one customer said they were asked to pay an extra $300 for a consultation after already making a purchase—something that wasn’t made clear upfront.

The refund policy doesn’t make things much easier either. While there’s a 45-day return window for physical products, ESA letter refunds are more restrictive. If your letter is rejected, you may be eligible for a refund, but only after you:

1. Contact their legal compliance team
2. Try to resolve the issue with your landlord
3. Show documented proof of rejection

Unlike alternatives like Your Service Animal, which offer unconditional money-back guarantees for rejected letters, US Service Animals requires customers to prove their case. Not ideal when all you need is to move in with your animal friend without extra hassle.

Customer Service

You can get in touch with US Service Animals via:

1. Phone call
2. Email
3. Live chat

In practice, though? The customer service experience is a bit of a mixed bag. Some customers appreciated having real people on the other side and praised the support representatives for being genuinely helpful and friendly.

But for others, things didn’t go so smoothly, especially when it came to refunds.

We came across several US Service Animals reviews from frustrated customers who said they couldn’t get their money back despite service issues. They described the support team as “unhelpful and unresponsive” and mentioned being ghosted entirely when seeking help with their purchase.

One customer noted that even when they did reach someone, they were redirected to a legal team that sent nothing more than canned email responses.

To be fair, the company does appear to reply to most negative reviews on public platforms, which shows they’re at least monitoring feedback (though these responses aren’t always equally effective).

US Service Animals Pros & Cons

US Service Animals has established itself as a well-known provider in the ESA space, with a significant online presence across major review platforms. During its run, the service has earned these overall ratings:

Like most ESA services, US Service Animals has its strong points and weak spots. Here’s what customers liked (and didn’t like) about US Service Animals:

Pros

• ✅ Connects users with licensed mental health professionals
• ✅ ESA letters delivered online
• ✅ High ratings on major platforms like Trustpilot, Google, and BBB
• ✅ Multiple support channels available (phone, email, live chat)

Cons

• ❌ Promotes features like registrations and ID cards that may waste money
• ❌ Many users report rushed or inadequate consultations
• ❌ Additional costs ($29.99) for 24-hour delivery
• ❌ No refund guarantee if landlords reject letters

Need a Legit ESA Letter Without the False Promises?

If you’ve had enough of complicated policies and upsells, Your Service Animal offers a solution without jumping through hoops.

This reliable online platform connects you directly with vetted LMHPs in your state for a comprehensive mental health assessment, not a rushed call or just an online form. These are experienced therapists, psychiatrists, physicians, and clinical social workers who understand ESA regulations and issue official ESA letters that hold up to scrutiny.

It’s everything you need in an ESA service, complete with:

• Thorough medical evaluations: Every consultation involves a real-time, one-on-one interaction with a licensed professional, conducted according to FHA requirements and DSM-5-TR standards
• Transparent process: Every step in the process is clearly laid out, so you’ll know exactly what to expect from start to finish
• Clear pricing: One upfront cost for all ESA letters, covering up to three emotional support animals. No surprise fees, upsells, or confusing packages
• No gimmicky add-ons: Your Service Animal sticks to what’s legally required and doesn’t advertise unnecessary registrations, vests, or licenses that don’t hold legal value

What You Get With Your Service Animal

Your Service Animal maintains the highest legal and ethical standards to offer you (and your support buddy) the protections you deserve without any bells and whistles.

The best part? Every step—from online payment to LMHP consultation and letter delivery—is transparent, fast, and convenient. Here are some of the platform’s standout benefits:

Get Your ESA Letter ASAP

Skip the useless registries, hidden fees, and fancy pet accessories. Get compliant ESA letters backed by real professionals in a few simple steps:

1. Find out if you’re a good fit for an ESA letter with our online quiz
2. Schedule an online appointment with a licensed mental health practitioner in your state
3. Attend the online call and receive your ESA letter if clinically appropriate
4. Receive a full refund if the therapist doesn’t issue an ESA letter or your landlord rejects your letter