Terms

1. Use of the Site and Eligibility

Your Service Animal LLC (“Company,” “we,” “YSA,” Your Service Animal,”“us,” or “our”) operates the Site at YourSupportAnimal.com. Our platform may help you connect with licensed or qualified mental health professionals (“Providers”) who can evaluate whether you are eligible for an Emotional Support Animal (“ESA”) letter.

Age and Legal Capacity: You must be at least 18 years old and capable of forming a legally binding contract to use the Site. If you do not meet these criteria or do not consent to all Terms, do not use the Site.
No International Guarantee: The Site and services are intended for use in the United States. We make no representation that our services are appropriate or available outside the U.S. Accessing them from outside the U.S. is at your own risk.

2. Mobile Messaging and Communications

If we provide SMS or mobile message services, your use of such features indicates consent to receive messages (including marketing) under applicable rates and terms. To opt out, reply “STOP” at any time. We are not liable for delayed or undelivered messages, nor for any charges from your wireless provider.

3. Limited Scope of Services; No Clinical Relationship

Our Site provides educational information and may facilitate introductions to Providers who can assess your eligibility for an ESA letter. However:

No Emergency or Crisis Services: We do not offer emergency or crisis interventions. If you are experiencing an emergency, including thoughts of self-harm, call 911 or seek immediate in-person assistance.
Not a Medical Provider: The Site does not offer medical, psychological, legal, or clinical services. Any information is general and should not be considered a diagnosis, treatment plan, or guaranteed outcome.
No Doctor-Patient Relationship: Your use of the Site does not create a doctor-patient or therapist-patient relationship with the Company or any Provider you encounter. Any professional relationship is formed separately and directly with a Provider.
Provider Autonomy: Providers retain complete professional responsibility for their assessments, advice, and services. We do not control their clinical decisions. You agree that we are not liable for any harm related to Provider advice or services.

4. Refund and Cancellation Policy

4.1 Denied Accommodation (Landlord or Housing Provider)

You may be eligible for a full refund of all Fees paid to Your Service Animal if your Emotional Support Animal (“ESA”) accommodation is denied by a landlord or property manager for reasons that specifically challenge the validity of your ESA letter. To qualify for a refund under this subsection, all of the following conditions must be met:

Proof of Denial: You submit acceptable documentation (e.g., a dated letter or email) from the landlord or property manager clearly stating the denial of your ESA accommodation based on the letter’s validity.
HUD Complaint: You file a formal complaint with the U.S. Department of Housing and Urban Development (“HUD”) regarding the denial and provide written proof of this filing to us at support@yourserviceanimal.com.
Timely Submission: You send the HUD complaint proof and the denial documentation to support@yourserviceanimal.com within 60 days of the denial.
Compliance: You provided accurate information throughout the process and attended each required appointment (evaluation, consultation, etc.).

If these criteria are met, we will process a full refund of the Fees you paid. Failure to satisfy any of these conditions will void your eligibility for a refund under this subsection.

4.2 Failure to Qualify (LMHP Declines to Issue an ESA Letter)

If the licensed mental health professional (“LMHP”) determines you do not qualify for an ESA letter, you may request a full refund by submitting the LMHP’s rejection letter (or other written denial) to support@yourserviceanimal.com within 30 days of the LMHP’s decision. Requests received after 30 days may be denied.

4.3 Limitations to Refund

Except as explicitly provided in Sections 10.1 and 10.2, no refunds will be issued. This includes, but is not limited to, the following scenarios:

Failure to Schedule or Attend Appointments: If you do not schedule, miss, or cancel required appointments or consultations.
Inaccurate or Incomplete Information: If the information you provided was false, misleading, or materially incomplete at any point in the process.
Deadline Lapses: If you do not provide the necessary documentation or file a request for a refund within the timeframes stated in Sections 10.1 or 10.2.
Express and Additional Services: Rush fees, additional documents, or amendments are subject to non-refundable conditions unless the documents are not accepted after you’ve properly filed a complaint.

4.4 Refund Process

Upon receiving your valid refund request and the required documentation under this Section, we will review the materials and, if approved, issue a refund to the original payment method used at purchase. We generally process refunds within 14 business days of approval. The exact timing of when the funds appear may depend on your financial institution.

5. Site Content and Modifications

We strive to maintain accurate and updated content but cannot guarantee its completeness or reliability. We may alter, add, or remove content or functionalities at any time without notice. Your use of the Site is at your own risk. We do not guarantee uninterrupted or error-free operation and disclaim liability for service disruptions.

6. User Accounts

You must provide truthful, current, and complete information when creating an account. You are solely responsible for maintaining the confidentiality of your credentials and all activity under your account. We may suspend or terminate your access if we suspect unauthorized use, security threats, or non-compliance with these Terms.

7. Authorized Use and Prohibited Conduct

We grant you a limited, non-exclusive license for personal, non-commercial use of the Site. You agree not to:

Misrepresent your identity or affiliation.
Violate any laws or regulations.
Interfere with Site security or functionality.
Upload harmful, unlawful, or offensive content.
Attempt to reverse-engineer or misuse our software.
Engage in harassing or abusive behavior toward Providers or other users.

We may remove any content or restrict access at our sole discretion.

8. User Content, Intellectual Property, and No Third-Party Beneficiaries

User Content: If you post content, you retain rights but grant us a license to use it as needed to operate and improve the Site. Other users and Providers may access your content subject to these Terms.
Intellectual Property: The Site and all related materials are owned by us or licensed to us. You must not reproduce, distribute, or exploit our intellectual property for commercial gain without express written permission.
No Third-Party Beneficiaries: These Terms are between you and the Company only. No third party has any rights, claims, or privileges under these Terms.

9. Payment, Promotional Offers, and Insurance Disclaimer

Fees may be charged for certain services. Promotional offers may vary and do not affect previously agreed terms. We do not guarantee insurance reimbursement or coverage. If you fail to schedule or attend appointments, or do not sign required documents, we may retain your payment.

10. No Emergency Services and Self-Harm Notice

Our Site does not handle emergencies or crisis situations. If you are in a potentially harmful or life-threatening state, contact emergency services immediately. The Site is not a substitute for immediate medical attention or crisis intervention.

11. Geographic and Regulatory Restrictions

We make no guarantees that our services are appropriate or lawful outside the U.S. Users are responsible for compliance with local laws and regulations. Certain states or jurisdictions may limit or prohibit specific activities. By using the Site, you assume all risk for non-U.S. usage.

12. Provider Licensing and Disclosures

Providers must present evidence of their professional licenses or qualifications to use the Site’s platform. We do not monitor ongoing compliance with professional standards. You may report complaints about Providers to the relevant licensing boards. We may receive fees from Providers for our platform or services, but this does not constitute endorsement of any particular Provider.

13. Website Links and Third-Party Tools

We may link to external sites or tools. We are not responsible for their content, practices, or outcomes. By choosing to interact with third-party links or services, you do so entirely at your own risk.

14. Account Deactivation and Data Retention

You may deactivate your account by contacting support. We may suspend or terminate your access without liability. We reserve the right to retain or destroy data according to our internal policies and legal obligations after account termination.

15. Changes to the Terms

We may modify these Terms at any time. Updated Terms become effective upon posting. Your continued use after changes take effect constitutes acceptance. If you disagree, discontinue using the Site.

16. Reviews and Testimonials

User reviews or testimonials are for informational purposes only and do not guarantee similar outcomes. Individual results vary, and we do not warrant that you or others will achieve the same results described in any reviews.

17. Disclaimers of Warranties; Release

USE OF THE SITE IS AT YOUR OWN RISK. THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, INCLUDING THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE ARE NOT LIABLE FOR CHANGES IN LAWS THAT AFFECT ESA ACCOMMODATIONS, AND WE MAKE NO GUARANTEES REGARDING YOUR RIGHTS OR BENEFITS UNDER ANY LAW OR POLICY.

18. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, WE AND OUR AFFILIATES ARE NOT LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES. OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE RELEVANT SERVICE. ANY CLAIMS MUST BE BROUGHT WITHIN ONE (1) YEAR.

19. Assumption of Risks

You assume all risks associated with using the Site, including any emotional or psychological risks. You accept personal responsibility for any harm, loss, or damage resulting from your actions or decisions based on information or services obtained through the Site.

20. Indemnification

You agree to indemnify and defend us, our affiliates, and the Providers from any claims arising from your use of the Site, violations of these Terms, reliance on our information, or content you submit. We may assume exclusive defense and control of any indemnified matter, and you agree to cooperate fully.

21. Dispute Resolution (Arbitration and No Class Actions)

ALL DISPUTES ARE SUBJECT TO BINDING, INDIVIDUAL ARBITRATION IN ACCORDANCE WITH RULES WE SELECT. NO COURT PROCEEDINGS, NO CLASS ACTIONS, AND NO JURY TRIALS ARE PERMITTED. ARBITRATION IS THE EXCLUSIVE REMEDY FOR ANY DISPUTE ARISING FROM THESE TERMS OR YOUR USE OF THE SITE. YOUR CONTINUED USE CONSTITUTES UNCONDITIONAL ACCEPTANCE OF THIS REQUIREMENT.

22. Governing Law and Venue

These Terms, and any disputes related to them, are governed by Wyoming law without regard to conflict-of-law principles. If arbitration is deemed unenforceable, you consent to jurisdiction and venue in Wyoming courts.

23. Notices and Communications

We may send you notices electronically, including by email or posting on the Site. By continuing to use the Site, you consent to electronic delivery of all Communications.

24. Entire Agreement and Severability

These Terms, along with our Privacy Policy and any other referenced policies, represent the entire agreement between you and us. If any provision is found unenforceable, the remainder will remain in full effect. Our failure to enforce any provision is not a waiver.

By using the Site, you confirm that you have read, understood, and agree to all provisions of these Terms. If you do not agree, cease using the Site immediately.

These Terms are between you and Your Service Animal LLC only. Except as explicitly stated herein, no other person, company, or entity is intended to be a beneficiary of these Terms. No third party shall have any rights, claims, or privileges to enforce any provision of these Terms.

For DMCA notices or to report violations, contact us at support@yourserviceanimal.com or the mailing address provided above.

By continuing to use the Site, you confirm that you have read, understood, and accepted all terms stated herein.