Support Pets Reviews: Is It Legit or Just Another Scam?

Support Pets is an established online ESA letter service that offers evaluations from real medical doctors, quick approvals, and even custom pet ID cards. With a company motto like “Don’t leave them behind,” the service shows a dedication to helping you secure your housing rights and live with your furry emotional support companion, no matter the no-pets policy.

But is the service really legit? Do its letters hold up with landlords? And what do real users have to say about their experience with Support Pets?

To find out, we looked at Support Pets reviews from actual users and analyzed the service’s offering to find out how the process works and whether it lives up to expectations. If Support Pets doesn’t seem like the right fit, we’ll also point you to a vetted alternative worth considering.

Is Support Pets ESA Legit? 5 Crucial Factors We Analyzed

To find out if Support Pets is the real deal, we’ve broken down its offering into five key categories—from what their letters include to customer service experiences from actual users. Here’s what we’ll review:

1. ESA letter features
2. Additional products and services
3. Pre-qualification quiz and screening process
4. Value for money and refund policy
5. Customer service

1. ESA Letter Features

Support Pets states its ESA letters are certified by licensed medical doctors, in compliance with the Fair Housing Act (FHA). The information you can find on a Support Pets ESA letter includes:

• The doctor’s National Provider Identifier number
• Their medical license number
• Support Pets’ unique ESA ID number assigned to your ESA
• Date of validity

While the ESA ID number is not a requirement for an ESA letter to be legitimate, the license and NPI numbers are. Your landlord can use those numbers to verify whether your ESA letter is real, so it is essential to include them.

In online reviews, users have shared that landlords generally accept an ESA letter from Support Pets. One user had an issue with the validity date on the letter, since their landlord used it as a reason not to accept the letter. 

2. Additional Products and Services

Through its Support Pets Gear collection, Support Pets offers a range of ESA accessories, including:

• ESA ID cards
• ESE tags 
• Animal harnesses

You can buy these products on their website or have them included in one of Support Pets’ letter renewal packages. Support Pets’ ESA letters are valid for one year, and the service offers discounted ESA letter renewals.

It’s important to note that, while having a letter not older than a year might be a requirement in some states, having ESA-related gear isn’t. The only item legally required for your furry pal to be considered an official ESA is a legitimate ESA letter—no proofs or registration, no fancy certificates, and no tags or ID cards.

The reviews for the renewal service are mixed. While some users said they could get their renewal letter without any hassles, others have listed long processing times, being charged automatically for renewal, and not receiving the letter. 

3. Pre-Qualification Quiz and Screening Process

Getting started with Support Pets is simple—the service offers a straightforward process:

• You first take an online quiz to see if you qualify for an ESA
• If you qualify, you can order the service 
• A licensed doctor reviews your request and decides on it within a day or two

During the quiz, you’ll be asked questions about your mental and emotional state, life circumstances that might have affected it, the animal you want designated as an ESA, and their effect on you. 

But while the quiz is thorough, it’s unclear whether you’ll have an actual conversation with a licensed medical professional for a real-time evaluation. In general, proper evaluation should include an in-person or telehealth interview with the person who’ll issue you the letter.

As for the customers, they’re generally satisfied with the service, praising its quick pre-qualification quiz and fast approval. On the other hand, some users have complained about letter delivery, with one customer saying that they waited more than the advertised time and couldn’t resolve the issue with customer service until they wrote a negative review on a review platform.

4. Value for Money and Refund Policy

Support Pets offers three different ESA letter packages:

1. Housing ESA ($112): Includes a letter you can use for housing 
2. Travel ESA ($112): Includes a letter you can use when traveling
3. Housing & Travel Combo ($224, but available as a buy-one-get-one deal): Includes both letters

While emotional service animals are protected under the law regarding housing, those protections do not extend to access to public places. If your ESA were a service animal, you could take them on transportation and in public places such as restaurants.

Support Pets’ refund policy is relatively strict. A full refund is only available if your ESA application is denied by their licensed doctor or mental health professional. Once you submit a refund request, you’ll receive an email confirmation that it is being reviewed. After the evaluation, Support Pets will notify you of the refund approval or rejection and issue the refund immediately. You’ll still have to wait 7–10 days for it to appear on your card.

Unlike services such as Your Service Animal, Support Pets does not offer a landlord acceptance guarantee. If housing authorities reject your letter, you may not have a clear path to reimbursement. 

The service offers assistance with filling out additional forms landlords might request, but only at the discretion of the doctor who issued your letter. Based on user reviews, however, doctors often choose not to fill out the forms, saying that they’re uncomfortable doing so. One user also complained of not being informed that this type of assistance isn’t available in their state.

5. Customer Service

Support Pets provides several ways to get in touch, including a toll-free phone line, a 24/7 live chat feature on their website, and email support. This range of contact options suggests accessible and responsive customer service, and many users would agree, praising Support Pets’ agents for going above and beyond, or helping them deal with a billing issue.

Some customer service experiences weren’t as pleasant. One online reviewer specifically complained of a drop in the quality of service, while another complained about long wait times to hear back regarding what they claim was an unauthorized renewal charge.

Support Pets Pros & Cons

Support Pets has lots of reviews on online platforms, and the majority of them are positive:

Below is a breakdown of the most commonly mentioned pros and cons:

Pros

• ✅ Clear, easy-to-navigate website
• ✅ Entirely online process—no in-person appointments required
• ✅ Offers an auto-renewal option for ESA letters

Cons

• ❌ No live consultation with a licensed mental health professional
• ❌ Customer complaints about refunds and a lack of response
• ❌ Hit-and-miss support for landlord-requested documentation
• ❌ No landlord acceptance guarantee 

Skip the Confusion—Choose an ESA Letter Service That Puts Legitimacy First

A genuine ESA letter isn’t something you should receive minutes after taking a brief online quiz. Federal law mandates that these letters come from a proper evaluation by a licensed mental health professional, not a rubber-stamping process that skips this crucial step.

If you’re looking for a trusted alternative that avoids the common downsides of ESA services like no live consultations, pet products you don’t need, and vague promises for assistance, Your Service Animal offers a fully compliant solution with:

• Live telehealth appointments with practicing LMHPs, including licensed therapists, social workers, nurse practitioners, and clinical psychologists
• No gimmicks like ESA registration IDs—just valid ESA letters with all required details (provider’s license, NPI, and contact info)
• Support for filing a complaint in case your landlord doesn’t accept your ESA letter, on top of a refund

Many online ESA services promise speed, but shortcuts can cost you, especially when housing laws are involved. With Your Service Animal, you’re not just paying for a document but investing in proper care, protection, and peace of mind.

Your Service Animal—Real ESA Letters Backed by Licensed Professionals

No generic forms. No sketchy upsells. Just a legal, LMHP-approved ESA letter that protects your housing rights under federal law. Your Service Animal (YSA) connects you directly with licensed mental health professionals who follow the required clinical process, so your letter can hold up under landlord scrutiny.

Here’s how Your Service Animal delivers real value:

Get Started

With Your Service Animal, you’ll go from pre-qualification to approval in just four straightforward steps:

1. Find out if you’re a good fit for an ESA letter with our online quiz
2. Schedule an online appointment with a licensed mental health practitioner in your state
3. Attend the online call and receive your ESA letter if clinically appropriate
4. Receive a full refund if the therapist doesn’t issue an ESA letter or your landlord rejects your letter