ESAPet Reviews | We Tried It, and Here’s What You Need to Know!

In an industry where not everyone plays by the rules, and not every glowing review you read is the whole story, finding a reliable source for an ESA letter can feel like a game of chance. If you’re here, you probably wonder whether ESA Pet is the real deal or just another online gimmick.

To save you time (and a potential headache), we dug through numerous ESAPet reviews from actual customers, tested their process ourselves, and stacked it up against industry standards. Our goal? To give you an honest, no-nonsense breakdown—what they do well, where they stumble, and whether they’re worth your trust.

By the end of this review, you’ll know if ESA Pet is the right choice or if you’re better off exploring other options.

Is ESA Pet a Legit Service?—What Real Users Have To Say

Choosing an online ESA letter service isn’t just about convenience—it’s about legal protection and guaranteed acceptance. If the platform can’t deliver on its promises and the landlords don’t accept the paperwork, it’s not worth your time or money.

To help you decide if ESA Pet is worth it, we’ve broken down real user reviews for esapet.com into these five key areas:

1. ESA letter process
2. Compliance and legitimacy
3. Additional offers
4. Refund policy and value for money
5. Customer support

ESA Letter Process

Getting an ESA letter through ESA Pet starts with a brief pre-screening quiz. You’ll need to provide your basic details, such as:

• Contact info
• Details about your pet
• Your current state
• Information about your symptoms
• Your need for an ESA

After the quiz, you select the letter you need (ESA for housing, PSD for travel, or both) and any add-ons before checkout. After completing the payment, ESA Pet connects you with a licensed mental health professional (LMHP) for an over-the-phone consultation. If they determine that an emotional support animal would help your condition, you’ll receive your digital ESA letter via email within three business days.

However, we noticed that the pre-screening quiz doesn’t seem to filter out ineligible responses as well as it should. During testing, we answered the quiz in a way that shouldn’t qualify for an ESA, yet we were told we were “pre-approved” and could proceed to checkout.

That aside, the general feedback about the process is positive. Many customers got their letters within a day or two, which is fast. They also said the process was a “complete breeze” and the therapists were kind and professional.

Still, a handful of people ran into minor delays, usually because of scheduling or technical issues, but still ended up with their letters, which ultimately matters.

Compliance and Legitimacy

According to the Fair Housing Act (FHA), the primary federal regulation protecting ESAs in housing, perhaps the two most important factors that determine the legitimacy of an ESA letter are:

1. Quality of the mental health consultation
2. Credentials of the therapist providing the diagnosis

ESA Pet states that their letters comply with the FHA. They claim that all documentation is provided on official letterhead with proper licensing information to meet landlord requirements. Despite their claims, ESA Pet receives mixed reviews from past customers.

Many esapet.com reviews report positive outcomes with the evaluation and letter acceptance. One user said they had no issues getting their letter accepted by their apartment, while others said their therapist was helpful and understanding while providing necessary documentation quickly. One of them even mentioned how their consultation lasted 80 minutes with the therapist diving deep into their mental health history.

On the other hand, some users have raised concerns about the credibility of these letters. For example, one customer reported their landlord couldn’t verify the clinician’s license number, potentially rendering their $150 letter useless. The same reviewer also noted that the letters include ESAPet branding, which made them look less official to skeptical landlords.

Another user complained about receiving a letter with a California heading when they specifically needed Florida documentation for their housing situation. They also pointed out how the letter looked “like something you could download.”

Additional Offers

Beyond standard housing ESA letters, ESAPet offers a few extras, including:

• Psychiatric Service Dog (PSD) letters
• Any additional forms that housing providers might request

However, these extras are not as useful as they appear to be.

While ESA Pet markets these PSD letters as something that’ll allow your pet to join you “in the cabin of trains and airplanes” without extra fees, the actual legal situation is more nuanced.

Animal presence in public spaces like flights or hotels falls under the Americans with Disabilities Act (ADA), which states that service dogs don’t require documentation. The only requirement is that your service animal is trained to perform specific tasks related to your disability.

For air travel specifically, some airlines may request the Department of Transportation’s Service Animal Air Transportation Form, which is entirely different from the PSD letter ESA Pet provides.

You also can’t use the PSD letter to travel with your ESA, as the law treats ESAs and service dogs differently, and there is no document that provides ESAs protection for air travel.

As for the supplementary housing documents, the FHA clearly states that landlords and housing providers can’t demand extra forms beyond a valid ESA letter. Still, if yours is being difficult, it’s nice knowing that ESAPet is willing to help. One Truspilot reviewer was supposedly asked for a specific housing form, and ESAPet came to the rescue.

Refund Policy and Value for Money

The company advertises the following prices on the official website (esapet.com):

Given that regular therapy sessions can be around $100–250, ESAPet’s cost for a basic housing letter is competitive. However, charging $50 for expedited 24-hour delivery is hard to justify when many competitors include similar turnaround times in their base price.

In addition to the premium on delivery, ESAPet also falls short on flexibility. Its refund policy is more restrictive than many competitors. You’re only eligible for a:

• Partial refund if your request is denied after consultation
• Full refund if you’re not contacted within 2 days
• Full refund minus a $45 administrative fee if canceled after the consultation (but before letter approval)
• Full refund minus a $45 fee if you’re unreachable within 48 hours
• No refunds after a letter is approved—even if your landlord rejects it

On top of that, some ESA Pet reviews suggest that getting refunds isn’t easy. One reviewer described a frustrating experience where ESAPet delayed their refund request, ignored emails for weeks, and only issued a refund after a negative Trustpilot review.

These stringent policies create unnecessary stress, especially when some ESA letter providers like Your Service Animal offer flexible money-back guarantees if your letter isn’t accepted. So, if landlord scrutiny is something you’re worried about, you might be barking up the wrong tree. 

Customer Support

You can contact the ESAPet support team by phone, email, or through a contact form on their website. However, the quality of support is not too purrfect.

One customer shared how frustrating it was trying to update the letter. Their landlord asked for more info, and when they reached out to ESAPet, their emails and calls went unanswered. Another user said that while the staff was friendly, the process took much longer than expected.

One returning customer, who had a great first-year experience, detailed how their renewal was a mess. Despite paying a month in advance, they received no responses. The letter arrived weeks later, even though they hadn’t spoken to a therapist, and it looked like a basic template with outdated details.

ESA Pet—Pros & Cons

Before making your decision, here’s a quick rundown of what ESAPet does well and where it falls short:

Pros

• ✅ Generally quick turnaround (1–3 days for approvals)
• ✅ Real phone consultations with licensed therapists
• ✅ Straightforward application process
• ✅ Competitive base pricing for ESA housing letters

Cons

• ❌ Non-selective pre-screening quiz (formality rather than a genuine qualification tool)
• ❌ Restrictive refund policy
• ❌ Inconsistent customer support
• ❌ Additional charges for same-day delivery
• ❌ Misleading PSD letters (not legally required)

Looking for a Reliable ESA Letter Solution?

While esapet.com is a legit and convenient way to get an ESA letter, ESA Pet reviews show some consistent issues. If you’re searching for a trustworthy platform that values transparency, reliability, and peace of mind, Your Service Animal is a better option.

Your Service Animal eliminates the biggest frustrations users have reported by offering:

• Professional medical evaluations: You’re connected to a vetted LMHP (such as a licensed psychiatrist, therapist, physician, or nurse practitioner) for a thorough mental health evaluation according to the DSM-5-TR standards
• No landlord skepticism: Your ESA letter meets all federal and state requirements, and includes verifiable therapist credentials like their license number, NPI number, official letterhead, signature, and contact details

• Simple, transparent pricing: One flat fee covers everything; no misleading offers or upsells for useless add-ons
• 100% money-back guarantee: If your letter isn’t approved by LMPH or accepted by your landlord, you get a full refund

Your Service Animal—Legitimate ESA Letters Without the Hassle

With Your Service Animal, you get a streamlined system that puts your needs first, without the stress and uncertainty. Here’s a closer look at what makes Your Service Animal so special and reliable:

Get a Valid ESA Letter ASAP

Want your ESA letter without the runaround? Your Service Animal makes the process simple:

1. Find out if you’re a good fit for an ESA letter with our online quiz
2. Schedule an online appointment with a licensed mental health practitioner in your state
3. Attend the online call and receive your ESA letter if clinically appropriate
4. Receive a full refund if the therapist doesn’t issue an ESA letter or your landlord rejects your letter