Frequently Asked Questions

To get a legally valid ESA letter, it must come from a licensed mental health professional (LMHP) after a real evaluation, either in-person or through telehealth. At Your Service Animal, we connect you to licensed providers who evaluate your mental health and issue ESA letters only if you qualify.

🚫 Red Flags for Scams:

• Websites selling ESA “certificates” or “registrations” with no evaluation
• Services that don’t show therapist credentials
• Instant downloads without any mental health screening

✅ What makes our letters legal:

• Written by a licensed therapist, in your state
• Based on an audio/video mental health evaluation
• Compliant with the Fair Housing Act

You may qualify if you experience anxiety, depression, PTSD, or another emotional or mental health condition that significantly impacts your daily life. Our licensed therapists will evaluate you during a telehealth session and determine if an ESA would help.

You don’t need a formal diagnosis ahead of time. That’s what the evaluation is for. Just be honest about how you feel and how your pet supports you emotionally.

A valid ESA letter must include:

• The therapist’s full name, license number, and contact info
• A statement that you have a mental or emotional disability
• statement that your ESA helps alleviate symptoms
• Letterhead and date

Your diagnosis does not need to be disclosed. Landlords can verify the letter’s authenticity, but they cannot ask for your medical records or specific condition.

The best approach is to send your ESA letter with a short, polite written request asking for a reasonable accommodation under the Fair Housing Act.
Here’s a simple script you can use:

Dear [Landlord],
I am requesting a reasonable accommodation under the Fair Housing Act to live with my emotional support animal. Attached is a letter from my licensed mental health provider. Please let me know if you need anything further. Thank you.

Avoid sneaking in the pet. Transparency works in your favor.