American Service Pets Reviews: Do Users Think It’s Worth It?

Having an emotional support animal (ESA) by your side can make the difference between a good and a bad day if you’re experiencing mental or emotional hardship.

But to get all the benefits of this special connection, you need an ESA letter that gives your furry BFF legal recognition and some extra rights. With it, your ESA can live with you in any type of housing, even if it’s a no-pets property. 

Here’s where ESA letter services, which help you easily obtain an ESA letter online, come into the picture. To help you find a service that meets your needs, we’ll look at American Service Pets reviews and the information on the company’s website to uncover whether the platform can help you and your furry pal become legit roommates. Plus, we’ll introduce you to an alternative that might deserve your full attention.

American Service Pets Reviews—What the Users Have To Say 

Since its founding, American Service Pets has assisted 45,000+ people in getting their paperwork for emotional support animals and psychiatric service animals (PSA). The company offers more than just letters; it can also help you train a dog to become a PSA.

But to help you decide if it’s the right choice, we’ll explore the company’s offering and look into American Service Pets reviews that describe the real-life experiences of the platform’s customers. Here’s how we’ll break it down:

1. ESA/PSA letter service 
2. Dog training program
3. Online product store
4. Service packages and refund policy
5. Customer service

ESA/PSA Letter Service

The primary service of the platform is providing an online ESA/PSA letter. All you need to do is follow three simple steps:

1. Complete an initial quiz: The first step is filling out a quick and easy questionnaire that determines whether you qualify for an emotional support animal 
2. Get your results approved: Once you complete the quiz, you can choose to pay a fee and get your answers reviewed by a licensed mental health professional (LMHP). The approval process may last 1–2 business days
3. Receive your ESA letter: After you’ve been approved, you’ll get your ESA/PSA letter either as a digital or a printed copy

American Service Pets also offers you to “register” your service or support animal online with their American Service Pets International Directory. But the thing is, there are no official ESA registries, and any ESA certificates you might get from the Directory can’t replace a legitimate ESA letter.

Still, users are generally happy with American Service Pets’ ESA letter services. In their reviews, they praised the quick and simple process of getting the letter, as well as the service’s help with explaining that, in some cases, they had to wait longer for their letter due to state regulations.

But some users’ experiences weren’t as pleasant. One user complained that the service never contacted them regarding the status of their application. Even though American Service Pets might inform users of potentially longer waits, one reviewer claimed that the service doesn’t do so before charging for the letter.

Dog Training Program 

ESA dogs aren’t legally required to have any training, but service dogs, including psychiatric service dogs, are. American Service Pets offers an online dog training course from Jas Leverette, a well-known dog trainer, for $29.99 per month.

You can use this course to learn how to train your dog on your own, which you’re allowed to do since the Americans with Disabilities Act (ADA) doesn’t require a service dog to go through a professional training program.

You’ll typically need a couple of months to complete the entire course and a few more months to train your dog. Upon completion, you’ll receive certificates in:

• Service dog task training
• Obedience training

Online reviews of the training service are generally mixed. While some users praised the program for showing results quickly, others had issues with the lack of transparency when signing up for the service. Typically, they complained about the service being tacked on without their approval, with one user reporting they opted out of all upsells and were explicitly told they were only paying for the letter while still getting charged for the training course for two months.

Online Product Store 

American Service Pets also has an online store that sells emotional support animal and psychiatric service animal products. In it, you can find items such as: 

• Vests
• Animal tags
• Leashes
• Physical ID 

Products are available individually and as part of kits. American Service Pets offers a 60-day return policy, as well as free shipping if you buy items worth $30 or more.

However, while having a cute tag or leash on your ESA sounds fun, you’re under no legal obligation to have any wearables or animal equipment that state your buddy is an official support or service animal. And you’ll still need to show your landlord a valid letter if you want your ESA to move in, no matter how much ESA gear you dress them in.

Service Packages and Refund Policy

American Service Pets offers three types of letter service packages: Basic, Standard, and Deluxe. The Basic package includes an ESA letter and year-round support in case your letter needs to be replaced or your landlord asks for verification.

With the other two packages, you get:

1. Standard Package: A PSA letter and downloadable Department of Transportation (DOT) forms that let you fly with your animal friend, as well as year-round support
2. Deluxe Starter Kit: Both types of letters, year-round support, and additional benefits such as a platinum membership to online pet discounts and coupons

While the service doesn’t disclose the pricing on its website, some reviewers have described it as affordable and worth the money. On the other hand, users have also complained about being charged more than initially disclosed, or even double-charged.

American Service Pets doesn’t provide a full refund if you’re rejected, and will charge you $25 or more as an “LMHP evaluation” fee. In case a landlord or an airline denies you the accommodation based on your letter, the service doesn’t commit to issuing a refund, stating that it “offers refunds on a case-by-case basis only.”

The service’s refund policies have attracted negative comments from users. One customer complained in a review that they couldn’t get a refund after being sold the wrong kind of letter, while another claimed they were still being charged shipping expenses after being refunded for a canceled order.

Customer Service 

American Service Pets’ customer service is available via phone and email, with mixed responses from users. Some had a pleasant experience, praising the customer service for responding in a timely manner and offering an immediate resolution.

Users who weren’t happy with customer service reported having to call multiple times, only to be hung up on. One customer stated that they emailed the company twice and were directed to call the support team, who never picked up.

Pros and Cons—Weighing Everything ASP Does Right and Wrong

American Service Pets has generally good ratings on some platforms, with Trustpilot being a notable outlier:

The company has been BBB-accredited since 2019, holding an A- BBB rating, with 54 complaints against it.

Pros 

• ✅ Quick service turnaround: ESA letter email delivery within 24 hours 
• ✅ Extra benefits: Provides both ESA and PSA letters under one roof
• ✅ Training program: Offers DIY service dog training at an affordable rate

Cons

• ❌ Lack of transparency: Users have been consistently charged without consent or notice multiple times
• ❌ Poor customer support: Requests are either delayed, ignored, or rejected once a user obtains an ESA/PSA letter
• ❌ ESA registry: Hosts an animal registry with certificates that aren’t legally required from any ESA or service dog owner
• ❌ Flashy upsells: Promotes various animal products that don’t have any legal value in housing or transport
• ❌ No full refunds: If your application is rejected, you only get a partial refund

While American Service Pets is a well-known ESA letter platform that can deliver legitimate ESA letters quickly, its upsell practices and lack of transparency when signing new users to dog training videos can turn many users away.

How To Find a Reliable and Trusted ESA Letter Service Provider

American Service Pets might not be a service that offers invalid ESA letters for cheap or gives you a free template that you can edit. But when all you’re looking for is an ESA letter that will provide you and your emotional support animal access to a roof over your head, it’s best to choose a service that won’t try to upsell you or leave you hanging if your letter is denied. 

Here’s what you should look for in a reliable ESA letter service:

Your Service Animal offers all of this, and much more.

What Sets Your Service Animal Apart From American Service Pets & Other Options

Think of Your Service Animal as a pet-parent ally that always prioritizes speed, legal compliance, and convenience when getting an ESA letter online. Right from the initial quiz to providing your ESA letter, the platform’s vetted professionals ensure you and your BFF can rent a home without any concerns.

Here’s what perks you can expect if you choose the service:

How To Get Started

Getting an ESA letter from Your Service Animal is super easy. All you have to do is follow these four steps:

1. Find out if you’re a good fit for an ESA letter with our online quiz
2. Schedule an online appointment with a licensed mental health practitioner in your state
3. Attend the online call and receive your ESA letter if clinically appropriate
4. Receive a full refund if the therapist doesn’t issue an ESA letter or your landlord rejects your letter