Privacy Policy

PRIVACY NOTICE
Your Service Animal LLC
Effective Date: January 27th, 2025

Your Service Animal LLC (“Company,” “we,” “us,” or “our”) values your trust and is committed to handling your personal information responsibly. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you use our website at [YourServiceAnimal.com] (“Site”), receive emails from us, or otherwise interact with our online services (collectively, our “Services”).

This Privacy Notice covers:

  • HIPAA
  • Information We Collect
  • Cookies and Other Tracking Technologies
  • How We Use Your Information
  • How We Share Your Information
  • How We Protect and Store Your Information
  • Retention of Your Information
  • Your Privacy Choices
  • Children’s Privacy
  • Changes to This Notice
  • Additional Note on Remarketing and International Use

If you encounter any other websites or services not affiliated with us, please review their respective privacy policies. By continuing to use our Site, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Notice.

For questions, you may contact us at support@yourserviceanimal.com.

1. HIPAA

Our Services may facilitate the connection between you and independent mental health professionals (“Providers”) for potential ESA (Emotional Support Animal) evaluations. In doing so, we may, on behalf of these Providers, handle “protected health information” (PHI) as defined by the Health Insurance Portability and Accountability Act (“HIPAA”). We act as a “business associate” to these Providers, which means we are subject to specific rules governing the use and disclosure of PHI. We cannot use or disclose PHI in ways that the Providers themselves could not. Our use and disclosure of PHI will always be in accordance with applicable HIPAA requirements.

2. The Information We Collect

Information You Provide Directly:
Depending on your use of the Services, we may collect:

  • Contact Details: Such as name, email, phone number, and any other information you include when communicating with us.
  • Account Information: If you create an account, we may collect your login credentials and related data.
  • Transaction Data: Payment details and purchase history when you engage in transactions on our Site. We use a third-party processor and do not directly store credit card numbers.
  • Health-Related Information: Such as responses to questionnaires about mental health for ESA or PSD evaluations. This may include demographic info like age, sex, race, or ethnicity if required by the Provider.

Information from Third Parties:

  • Providers: We may receive health-related data from Providers during your consultation process.
  • Marketing Partners: We may gather information from advertising partners about the ads you have seen or clicked on, along with your email address, to serve content that may interest you.

Automatically Collected Information:
When you use our online Services, we and our partners may automatically collect:

  • Usage Data: Time, date, and length of site visits; pages viewed; search queries; referring websites.
  • Device Data: IP address, device type, unique device identifiers, operating system, browser type, mobile network info.
  • Location Data: If you opt to share your device’s location.
  • Session Interactions: Mouse movements, clicks, text entered, and other interaction details.

3. Cookies and Other Tracking Technologies

We, along with third-party analytics and advertising partners, use cookies, web beacons, and similar technologies to understand your interaction with our Site, improve functionality, and deliver relevant ads.

We utilize services like Google Analytics to measure performance and user behavior on our Site. You can learn about Google Analytics’ privacy practices at [https://support.google.com/analytics/answer/6004245], and opt out by installing the Google Analytics Opt-Out Browser Add-on at [https://tools.google.com/dlpage/gaoptout].

We may also employ advertising tools such as Google Ads, Facebook Pixel, Twitter Ads, Pinterest Ads, YouTube Ads, and similar platforms to show you tailored ads. These third parties may use cookies to track your browsing history and show you interest-based advertisements. You can opt out of personalized ads through platform-specific settings or standard industry opt-out websites.

4. How We Use Your Information

We may use your information to:

  • Provide Services: Facilitate communication with Providers, manage accounts, process payments, and deliver requested services.
  • Respond to Inquiries: Address your questions, comments, or support requests.
  • Improve Our Site: Monitor performance, diagnose issues, enhance user experience, and refine our marketing and outreach strategies.
  • Marketing and Personalization: Send you updates, promotions, and offers; tailor Site content and emails to your interests.
  • Legal and Security Purposes: Comply with applicable laws, prevent fraud, investigate suspected misconduct, and protect our rights and the safety of our users and the public.

We may use aggregated or de-identified data for research, analysis, and business development without restriction.

5. How We Share Your Information

We may share your personal information:

  • With Service Providers: To help with Site operations, payment processing, hosting (e.g., Kinsta), analytics (e.g., Google Analytics), and marketing services (e.g., Facebook Ads, Google Ads, Twitter Ads, Pinterest Ads, YouTube Ads).
  • With Providers: As necessary to facilitate your ESA or PSD evaluation services.
  • For Advertising and Analytics: With third-party partners who assist in serving ads and understanding how users engage with our Site.
  • Corporate Transactions: In connection with mergers, acquisitions, asset sales, or financing, subject to appropriate confidentiality measures.
  • Legal Compliance: To comply with laws, regulations, court orders, or legal requests; to enforce our policies; or to protect rights, safety, or property.

6. How We Protect and Store Your Information

We use technical, administrative, and physical security measures to safeguard the information we collect. While we strive to protect your data, no security system is infallible, and we cannot guarantee absolute security of your information.

7. Retention of Your Information

We retain personal information only as long as reasonably necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Retention periods vary based on the type of information and business or legal requirements.

8. Your Privacy Choices

Account Management: You can review and update certain personal details by logging into your account.

Marketing Emails: You may unsubscribe from promotional communications by following the instructions in those emails.

Cookies and Tracking: You can manage cookies through your browser settings or use industry-standard opt-out tools. Note that disabling certain cookies may affect Site functionality.

Privacy Requests: To exercise access, deletion, correction, or other privacy rights, please visit [https://yourserviceanimal.com/data-requests/] or contact us via email. We will handle requests as required by law.

9. Children’s Privacy

Our Services are not directed to children under 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it. If you believe we have collected information from a minor, please contact us at support@yourserviceanimal.com.

10. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The “Effective Date” above indicates when it was last revised. By continuing to use the Site after changes become effective, you agree to the updated terms.

11. Remarketing and Retargeting; International Use

Remarketing and Retargeting:
We employ remarketing and retargeting tools through platforms like Google Ads, Facebook Ads, Twitter Ads, Pinterest Ads, and YouTube Ads. These tools use cookies to show you ads based on your previous visits. For instructions on opting out of personalized advertising, see the “Cookies and Other Tracking Technologies” section.

International Use Disclaimer:
Our Site and Services are intended for use within the United States. We do not represent that this Privacy Notice or our practices comply with non-U.S. laws. If you access our Site from outside the U.S., you do so voluntarily and at your own risk. Non-U.S. users are not eligible for the telehealth services we offer.

By using our Site, you signify that you have read and understood this Privacy Notice and agree to our data handling practices as described. If you have any questions, please contact us at support@yourserviceanimal.com